Exchanges

Exchanges

We want you to love what you ordered. We don't offer returns or refunds, but we're happy to help with an exchange if something isn't right.

How exchanges work

To request an exchange, either email us or submit the form on our Contact page within 15 days of receiving your item(s). Just include your order number and let us know what you'd like to exchange and why. Once we've had a chance to review it, we'll walk you through the next steps.

Items sent in for exchange should be unused and in their original condition.

Custom orders

Custom and personalized pieces are made specifically for you, so they aren't eligible for exchange or return. If you have questions about a custom piece before ordering, reach out first and we'll make sure everything is right before we print.

A note on handmade 3D prints

Everything we make is 3D printed to order. Some pieces are printed on their own and others are printed together in the same batch, but either way, no two prints come out exactly alike. Because of the nature of the process, small blemishes, slight layer lines, or minor imperfections are normal and part of the handmade character of each piece. These aren't considered defects. That said, if your item arrives damaged or there's a genuine issue with your order, please reach out and we'll make it right.

Questions?

We're a small two-person operation and we genuinely want you to be happy with your order. If anything's wrong or you're not sure whether something qualifies, just contact us and we'll help however we can.